We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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This size for a dog about 8 kilos approx, there is something small left. I would have ordered the next size.
The thing is gorgeous! Large, warm, soft.
Received in Irkutsk for 3-4 weeks, did not track and did not communicate. Size L, the most it is for the French, but by itself the couch is not so comfortable-my sobaken does not understand how to climb under the roof and stupidly lie on top, composing the entire frame. Unfortunately, the wire itself is longer than the roof itself and therefore sticks out-I bent it (the pictures of the wire is held right at the edge of the visor, but on my couch is held a little further, that is not very convenient because the roof fails as if), and so everything is fine!)
Thank you! everything is great and excellent quality! the dog liked the house, immediately climbed! mats-diapers do not slip, not thin, I will order more! definitely recommend to buy!
There is no indication of the exact dimensions of the product. Took the size XS for Chihuahua 2.5 kg. I expected that the House would be a little more. As a result, suddenly the goods came for a completely different purpose: as a pocket for the sinus-the dog can be planted, it basically climbs. However, the dog does not want to pack there on his own. Stitched well, the material is pleasant. I did not communicate with the store. The goods came quickly.
The goods are very good. Reached the RND in 21 days. Only, I still grubanula with the size... For Chich 1.4 took on the growth ordered L. there will go pieces of 5 such as it. But the dog just likes it. For comparison Russian Blue Cat 9 kg. He lay down on the edge.
It took to get but the size is smaller than I expected, indicate buy size m even for small dogs cause the size S is minimum
Good couch. The bottom is a bit thin, but the dog is like norms. For cable zvergpinscher size just.
Sneakers-beds cool as an idea/idea. Come quickly. But when ordering the same sizes-turned out to be different in fact. It's not critical. But it is critical that it is not thought out the length of the wire and in one sneaker it does not freeze at all. Dog beds did not appreciate. And both chose quite another (sorry (
It's very good my pets come in happy and very warm :)
I ordered the large for my 20lbs Boston, very roomy. He loves it! I've also washed it, and it held up in the washing machine. great buy!
The goods came in a month in Khabarovsk, I liked it
The bed is soft, does not smell. Very fast delivery-15 days to Irkutsk.
You 've come very well. You have to tame the wire that makes the curvature a little to leave it right. It seems very cozy. I'll take a picture when my puppy gets here and get inside.