We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
To Krasnoyarsk in 2 weeks. The house is cool, mopsiku just right
Super small house for dog very nice quality very beautiful color I recommend to 100%
Nice house, now the cat has its own penthouse
Thank you, the house is just wonderful, the dog immediately settled in it and the toys dragged there)) the size M came up perfectly for that terrier weighing 3 kg.
Great House. We have papilon 2.5 kg. I did. Places for him a lot there, would fit and a bigger dog. Everything is qualitatively sewn, there was no smell of unpleasant. Very satisfied with the purchase and delivery fast to Latvia.
Very pretty though my dog got chiquita
The house came in excellent condition, I liked the novoselu! Ordered a large size, quietly fit two dogs, a little smells of glue, but not critical ..
The goods. Shop recommend. Goods takozh
Ordered a second time, as a gift! No smells, threw in the booth the owner's shirt and everything, the dog is there!)))) to Kaliningrad three weeks.
The house was very long-almost 2 months (without a week)... So, in general, the House is good, corresponds to the description. The cat liked the house, he did not even want to leave it for a while...
The Playhouse is arrived in less than a month. Very soft and fit right. Thank You
Beautiful thank you!
The goods did not come. Money returned
Lily our JRT loves it