We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
It took a long time to arrive from February now may that arrived
I ordered April 13, I received an order on May 6. The parcel was collected from different orders in one. Backpack Chic. Took on York Beaver 2 KG 30x34x16 size m. Everything came up. We sit with pleasure. The bottom is not so firm, bends, but it is not critical. The dog is comfortable sitting. The store sent the order immediately, for which thank you. The backpack is sewn very neatly. Threads do not stick out, all the seams are overlaid and stitched with braid, the lines are even, everything is perfect. The material is dense mesh, I think in the summer it will be comfortable, on the sides where the mesh pockets blow, not so dense. Locks all work. The top is unfastened. It's convenient to plant a dog. There is a mount to the collar and a tight cord so that the pet does not jump out. On the sides are pockets, it is convenient to put a leash and a bottle of water. Ahead there is a pocket with a lock for small things. Thank you seller. The purchase is very satisfied. I'll order more. It's nice to work with such responsible sellers!
Very happy with this carrier. 7 lb chihuahua fits perfectly and is only a little freaked out!
Everything is fine, quickly delivered. York 2 kg fit.)
Perfect for my pup, quite happy with it
A good and high-quality backpack, but it's a pity that the bottom is soft in it, the dog is not quite comfortable to sit. I'll figure something out. Already tried for a walk. Thank you and good business to you!
The store sent the goods quickly (the next day) arrived for a month in Nizhny Novgorod. The backpack is not bad, but the quality is that for a long time not enough. My Jack Russell weighs 7,5 kg height in the Withers 27 cm. Climbs well, but the bottom is soft and I think for a long time he will not sit comfortably. In general, of course not bad, but weave more tightly and the bottom of the fire. Thank you for the goods. Success in business
It’s ok, not the greatest as it runs very small even for my 4.5 lb dog
Very good for 6kg bitch, it is not too tight.
Just like in the picture, the size is sorry did not fit, I recommend.
Unfortunately not enough